Teach Learn Grow
Our privacy commitment
What is personal information?
“Personal information”, as defined by the Privacy Act 1988 (the Privacy Act), means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
The types of personal information we collect may include your name, date of birth, gender, contact information (address, email, phone number) and credit/debit card information.
We collect personal information from people who are connected to our operations and activities;
We collect personal information when it is required for general business purposes and we collect it by lawful means and not in an unreasonably intrusive way;
We take all reasonable steps to protect all of the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure;
We will never share your personal information with a third party (including other charitable organisations) for their own direct marketing purposes;
You can opt out of receiving direct marketing from us, update your information or make a complaint at any time by contacting firstname.lastname@example.org
Whose personal information do we collect and how do we collect it?
Teach Learn Grow collects personal information from people who are connected to our operations and activities – including employees, donors, supporters and volunteers. Where possible, we will collect your personal information directly from you. This may be in person (for example, when you attend an event), on the telephone (for example, if you are contacted by our telemarketers), or online (for example, if you donate or you sign up for a program online).
Why do we collect your personal information?
We may collect your personal information for a number of purposes, including:
Marketing: to communicate with you about donations, programs, campaigns, causes, news and events;
Administration: to process your donation, registration or store purchase and provide you with goods or services requested;
Quality control: to ensure our information and services reach the people who need them, to improve and evaluate our programs and services, and to ensure the accuracy of our records;
Recruitment: when you apply for an employment position with us, we collect your information to enable us to select and appoint the best people available for positions;
Volunteering and other support: to enable you to assist us with volunteering, community fundraising, advocacy and other activities where we seek the community’s assistance;
Other issues: communicating with you in relation to our operations, activities and objectives, to verify your identity and to comply with relevant laws.
Where we collect your personal information for a specific purpose not outlined above, we will provide you with a collection notice which explains the primary purpose and any related secondary purposes for which we are collecting your personal information.
What happens if you don't provide all this information?
If you do not provide some or all of the personal information requested, we may not be able to offer you a receipt for a donation or provide you with information about our causes, events, programs and projects.
Engaging with us anonymously, or using a pseudonym
Where practicable, you will be given the opportunity to engage with us on an anonymous basis, or using a pseudonym. In some circumstances, it may not be possible for us to provide a service without the knowledge of your identity.
Website usage information and cookies
A cookie does not identify individuals personally, but it does identify computers. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
Opting out of direct marketing communications
Where we use your personal information to send you marketing and promotional information by post, email or telephone, we will provide you with an opportunity to opt-out of receiving this information. By electing not to opt-out, we will assume we have your implied consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.
If you do not wish to receive direct marketing communications from us, please contact us at Teach Learn Grow, PO Box 3080, Broadway Nedlands, WA 6009 or call us on 0421 964 754 or email us at email@example.com.
To whom does Teach Learn Grow disclose your personal information?
We do not share your information with any other organisation.
Where is your personal information stored?
We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Your personal information will be stored on a password protected electronic database, which may be on our secure servers, a database maintained by a cloud hosting service provider or other third party database storage or server provider.
Only authorised staff has access to your personal information. We require our employees to respect the confidentiality of any personal information held by us and that they abide by our confidentiality policy and procedures.
Where personal information is stored with a third party, we have arrangements which require those third parties to maintain the security of the information. These organisations are also bound to adhere to the privacy requirements under the relevant legislation. We take all possible steps to protect the privacy and security of that information, but we are not liable for any unauthorised access or use of that information. Your personal information will stay on the database indefinitely until you advise you would like it removed, unless we de-identify it or destroy it earlier in accordance with privacy law requirements.
Access to your personal information
We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we request that you identify, as clearly as possible, the type(s) of information requested. We will deal with your request to provide access to your personal information within 30 days .Your rights to access personal information are not absolute and privacy laws dictate that we are not required to grant access in certain circumstances such as where:
access would pose a serious threat to the life, safety or health of any individual or to public health or public safety;
access would have an unreasonable impact on the privacy of other individuals;
the request is frivolous or vexatious;
denying access is required or authorised by a law or a court or tribunal order;
access would be unlawful; or
access may prejudice commercial negotiations, legal proceedings, enforcement activities or appropriate action being taken in respect of a suspected unlawful activity or serious misconduct.
If we refuse to grant you access to your personal information, we will provide you with reasons for that decision (unless it is unreasonable to do so) and the avenues available for you to complain about the refusal.
Updating your personal information
You may ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out- of-date, incomplete, irrelevant or misleading for the purpose for which it is held. If you require access to, or wish to update your personal information, please contact us firstname.lastname@example.org
Privacy Complaints, Teach Learn Grow, PO Box 3080, Broadway Nedlands, 6009 WA.
If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).